FAQs

SMALL PRINT

Hourly charge

We charge £40 per person per hour. We don’t charge more for hours worked Saturdays or Sundays.

How we work

We work individually and as a pair, depending on the size and scope of the task. When we work together it maximises our effectiveness, halves the time it takes to complete tasks and significantly reduces disruption for our clients, but this is entirely up to you.

The most effective sessions are those where we work with our clients; it is important for you to be part of the process and to guide us as to your aims.

Where we work

We usually work within the London area (zones 1–6) but we are happy to travel further afield so if you live outside London and would like our help, please get in touch to discuss terms.

Travel costs

We don’t charge for travel within London but we do ask clients outside London to reimburse travel costs.

Our advice

We will always endeavour to give you the best possible advice and guidance, but it is always your decision to keep, sell or discard items.

Accidental losses or damage

While we will always take the greatest possible care with your belongings, accidents do sometimes happen. In these circumstances, we will not be liable for losses or damage as we expect our clients to have sufficient household insurance to cover any accidental losses or damage, howsoever caused.

Professional affiliation

We are proud to be members of The Association of Professional Declutterers & Organisers (UK) and have signed up to their Code of Conduct, full details of which can be found on their website http://www.apdo-uk.co.uk

Minimum booking

A minimum booking is 3 hours i.e. one of us working alone for 3 hours or both of us working together for 90 minutes.

Working day

Our working day is 8 hours which includes a 15-minute break morning and afternoon and a 30-minute break for lunch. Our clients pay for the 7 hours we are actually working. We offer a discounted day rate of £250 per person.

Making a booking

We can provide guideline quotes based on emailed pictures and a description of what you would like to achieve, but wherever practical we like to organise a home visit, which comprises a free thirty-minute consultation where we can discuss and agree the scope of the project. We are also more than happy to discuss your requirements over the phone.

Confirmation

Following the discussion/home visit, we will email details of the proposed booking to you and ask you to confirm by return email.

Estimates

We will make every effort to complete the project within the estimated time period agreed with you, however sometimes a task may take longer to complete, especially when a client finds it very hard to make decisions or participate fully in the organising process. In these circumstances, we may need to renegotiate time and costs, but we will do this with you and agree the best way forward.

Cancellations

Cancellations made less than 48 hours before the confirmed start time will be invoiced at 50% of the agreed cost.

Whilst we will make every effort to avoid cancelling any bookings, there may be times when we need to cancel for reasons beyond our control. If this happens, we will give you as much notice as possible and will reschedule the booking as quickly as we can.

FAQs

Do you clean?

No, our job is clearing and sorting, but we will wipe down surfaces and hoover round where we are working.

Do I need to prepare for your visit?

It would be useful to have some black sacks, J-cloths and the hoover ready but other than that you won’t need anything specific. However, if during our initial consultation it is obvious that we are going to need a skip, then we will help you get that organised.

Do I need to invest in special storage?

No, however if during our consultation or at the end of a session we identify a need for a new or better storage system, we will discuss this with you.

Are you insured?

Yes, we have £1,000,000 Professional Indemnity and Public Liability cover with Westminster Indemnity.

Can I trust you?

Yes, we are registered with the Information Commissioner’s Office with regard to data protection and the safeguarding of clients’ details and we both have clearance from the Disclosure and Barring Service (DBS) (previously Criminal Records Bureau).

What will we achieve?

We will be guided by you. If you simply want a tidy wardrobe, then we will achieve that for you. If you want to declutter on a large scale, then we will help you do just that. You are the client; we will not impose any pre-conceived ideas on you or your possessions.

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