FAQs

Hourly charge

We charge £40 per person per hour. We don’t charge more for hours worked on Saturdays, Sundays or Bank Holidays.

Minimum booking

A minimum booking is 3 hours i.e. one of us working alone for 3 hours or both of us working together for 90 minutes.

Discounted day rate

We offer a discounted day rate of £250 per person, which is a saving of £30 on our hourly rate for a 7-hour day. N.B. a full working day is 8 hours and includes a 15-minute break morning and afternoon and a 30-minute break for lunch; you only pay for the 7 hours we work.

Where we work and travel costs

We usually work within the London area (zones 1–6) but we are happy to travel further afield. If you live outside London and would like our help, please get in touch to discuss terms.

We don’t charge for travel within London but we do ask clients outside London to reimburse travel and accommodation costs where applicable.

Making a booking

We can provide guideline quotes based on emailed pictures and a description of what you would like to achieve, but wherever practical we like to organise a home visit, which comprises a free thirty-minute consultation where we can discuss and agree the scope of the project. We are also more than happy to discuss your requirements over the phone.

Confirmation

Following the discussion/home visit, we will email details of the proposed booking to you and ask you to confirm by return email.

Estimates

We will make every effort to complete the project within the estimated time agreed with you, however sometimes a task may take longer to complete, especially when a client finds it very hard to make decisions or participate fully in the organising process. In these circumstances, we may need to renegotiate time and costs, but we will always do this with you and agree the best way forward together.

Payment

We will invoice you at the end of each session, or block of sessions. We are separately registered with The Inland Revenue as self-employed so for assignments where we have worked together we will each submit our own invoices.

If projects are expected to take several months, we will invoice weekly as the project moves forward. Invoices are payable at the completion of each assignment or within 7 days if we are working on a longer project and invoicing weekly.

We accept payment by bank transfer, cheque or cash. Payments will be acknowledged by email.

Cancellations

Cancellations made less than 48 hours before the confirmed start time will be invoiced at 50% of the agreed cost.

Whilst we will make every effort to avoid cancelling any bookings, there may be times when we need to cancel for reasons beyond our control. If this happens, we will give you as much notice as possible and will reschedule the booking as quickly as we can.

How we work

We work individually and as a pair, depending on the size and scope of the task. When we work together it maximises our effectiveness, halves the time it takes to complete tasks and significantly reduces disruption for our clients, but this is entirely up to you.

The most effective sessions are those where we work with our clients; it is important for you to be part of the process and to guide us as to your aims.

Our advice

We will always endeavour to give you the best possible advice and guidance, but it is always your decision to keep, sell or discard items.

What will we achieve?

We will be guided by you. If you simply want a tidy wardrobe, then we will achieve that for you. If you want to declutter on a large scale, then we will help you do just that. You are the client; we will not impose any pre-conceived ideas on you or your possessions.

Do I need to prepare for your visit, or invest in special storage?

It would be useful to have some black sacks, J-cloths and the hoover ready but other than that you won’t usually need anything specific. However, if it becomes obvious during our initial consultation that you are going to need some storage systems then we will discuss this with you; if it looks as though you are going to need a skip, then we will help you get that organised.

Do you clean?

No, our job is clearing and sorting, but we will wipe down surfaces and hoover round where we are working.

Are you insured?

Yes, we have £1,000,000 Professional Indemnity and Public Liability cover with Westminster Indemnity.

Accidental loss or damage

While we will always take the greatest possible care with your belongings, accidents do sometimes happen. In these circumstances, we will not be liable for losses or damage as we expect our clients to have sufficient household insurance to cover any accidental losses or damage, howsoever caused.

Can I trust you?

Yes, we are registered with the Information Commissioner’s Office with regard to data protection and the safeguarding of clients’ details and we both have clearance from the Disclosure and Barring Service (DBS) (previously Criminal Records Bureau).

Professional affiliation

We are proud to be members of The Association of Professional Declutterers & Organisers (UK) and have signed up to their Code of Conduct, full details of which can be found on their website http://www.apdo-uk.co.uk